The elastic promise

Elastic is the part of any hair tie that gives up first. It goes soft, then it goes in the bin, and a perfectly good piece of cloth goes with it. We would rather not.

So: for as long as your Moosi exists, if its elastic tires, we will fit a new one. Free.

The promise covers orders delivered in India. One exception: the Essentials. Candy Pop and Candy Dot, our plain silk scrunchies, get a free new elastic within 180 days of the day we ship them. Signed in to your account, you can see the days left on each piece any time, in My elastic promise.

What it covers

• Any Moosi piece made with elastic — our scrunchies, in cotton or in silk — delivered in India.
• Elastic that has gone slack, lost its recovery, or given up entirely, through ordinary wearing.
• As many times as it happens, for as long as the piece is still a piece. For the Essentials, within their 180 days.

What it doesn't cover

• Pieces without elastic in them — Mellow ties, and Mushbloom knots. Nothing in either can lose its stretch, because nothing in either stretches.
• Orders delivered outside India. The promise is for India only, for now.
• Cut, torn, burnt or chewed cloth. Pets have opinions; we can't insure against them.
• Stains, fading from the sun, or a piece that has simply been loved all the way through. If the cloth itself has finished, we will tell you honestly rather than take your postage.
• Pieces that aren't ours.

How it works

1. Tell us first, using the form at the bottom of this page, or write to moosi.care@gmail.com, or call +91 22 6964 7032. Tell us which piece it is, and send a photo if you can. We'll tell you where to post it.
2. Post it to us. The way there is yours — ordinary post is fine, and it costs very little.
3. We fit a new elastic by hand, the same way the piece was made in the first place.
4. We post it home, and that way is on us. About a week, door to door, once it reaches us.

The honest small print

• We don't need a receipt. We do need the piece. For the Essentials, we also need the order number, so we can count the 180 days.
• We replace elastic. We don't re-make pieces, re-dye cloth, or swap one piece for a different one.
• If the piece is one we no longer make, that changes nothing. It's still yours, and it still gets a new elastic.

That's the whole promise. No card to keep. The only window is the Essentials' 180 days, and your account keeps count for you.