Return & Refund Policy

Applies to orders placed on moosicreatures.com, operated by Putulika Studio LLP (CE-145, Street 236, AA 1, Newtown, Kolkata 700156). Currently covers orders shipped within India. Orders placed through Amazon or Flipkart follow those platforms' own return policies, not this one.

Last updated: 3rd Aug. 2026

We check every piece before it leaves the forest, but sometimes something still goes wrong along the way. If your Moosi arrives damaged, defective, or isn't what you ordered, here's how we make it right.

What's covered

We'll review a return or refund request if:

• the item arrived damaged
• the item has a genuine manufacturing defect
• you received the wrong item

What's not covered

Each piece is slowmade by hand, in small batches, so no two are ever quite identical. Small differences in moss placement, plaid pattern, or lace trim from the photos aren't defects. They're proof a real person made it.

We aren't able to accept returns for a change of mind, or because the size, colour, or style didn't turn out how you pictured it. Since these are worn in the hair, we also can't take anything back once it's been used.

The window

You have 5 days from the date of delivery to let us know about a problem. Please check your order as soon as it arrives. We're not able to process anything reported after that.

How to start

Email us at moosi.care@gmail.com with your order number and a couple of photos, or a short video for a damaged parcel, showing the issue. We look at each request individually and get back to you within a few days.

Once it's approved

For a damaged or defective piece, we'll send a replacement. You don't need to send the original back, keep it or let it go, whichever's less of a hassle.

For a wrong item, we'll arrange a pickup for the piece you received at no cost to you, and send the correct one. If you'd rather not wait, we'll refund you in full instead.

If a replacement isn't possible, for example if the piece is out of stock, we'll refund you in full.

Getting your money back

For prepaid orders, refunds go back to your original payment method. For cash on delivery orders, we'll send it by bank transfer or UPI, so we'll ask for your account details or UPI ID.

Once approved, refunds are issued right away. From there, three to five working days is how long banks usually take to actually show it, that part's the bank, not us.

Any questions

Write to us any time at moosi.care@gmail.com, or call 022 6964 6922. We read everything ourselves.